B.G. - April/97

With respect to the final RESULT of my case, I was....
"very pleased"

With respect to the FEE charged having regard to the time spent, the result achieved, and the complexity of the case, I thought it was....
"very reasonable"

With respect to the manner in which I was represented, in terms of professional skills, sound advice, and the time devoted to my case, I was....
"very pleased"

With respect to the manner in which I was treated, in terms of courtesy, reassurance, and an appreciateion of my predicament, I was....
"very pleased"

With respect to the office staff who participated in the handling of my claim, in terms of courtesy and helpfulness, I was....
"very pleased"

Having regard to my overall experiece in this case, considering the final result, the fee charged, that manner in which I was represented and the manner in which I was treated at this office, I was....
"very pleased"

Would you refer other injury victims to our firm?
"definitely"

What did we do that needs improvement or correction?
"Considering my inexperience in litigation and begotiation and the results acheived, I found nothing that needed improvement."

What did we do best?
"I felt at ease with Ian at the helm. He brought me hope amidst the confusion and uncertainty."

Other comments?
"Words cannot express the gratitude and sense of relief that my legal matter with ICBC resolved as well as it did in such a short time frame. I expected this to be a much more complicated matter. I couldn't have resolved it without Ian's care, guidance and expertise. I am eternally grateful to you!"


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